The Orthodontic Practice

[email protected]
29 New Rents Ashford Kent TN23 1JJ Tel: 01233 610387 Fax: 01233 638255 email: [email protected]
Important Information: Coronavirus (COVID-19)

corona virus info

Coronavirus (COVID-19)

2nd November 2020
Appointments at the Orthodontic Practice will continue, current guidance states you can attend medical appointments.
We will update our website if this changes.

Please read the pre-appointment Screening Questionnaire in the attachment below before attending any appointments at this practice.
Thank you

Our practice opened on 15th June but we just wanted to be clear that this is not business as usual. It will still take some time before services return to what you and us have previously experienced as normal.

Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to our staff and your safety.

Infection control has always been a top priority for our practice. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe. Our practice follows infection control guidelines made by the governing bodies. We are up-to-date on new guidance that has been issued. We do this to make sure that our infection control procedures are current and adhere to recommendations.

We would like to inform you of a few further changes we need to implement to reduce the risk to you, your families and to our staff. For example:

• You will receive an text or email beforehand with your appointment time. Please read the attached Covid-19 link in which will take to the pre appointment screening questionnaire IF you answer YES to any of those questions please do not attend the practice and instead call the practice reception team on 01233 610387 where we can talk further about your answers. Please remember to inform us of any changes to your contact number or email address that we have on file. You’ll be asked those same questions again on your arrival to the practice.
• We ask that all persons coming into the practice wear a face mask.
• We have hand sanitizers at the point of entry to the practice, we will ask you to use them when you enter. There are also hand sanitizers at the point of entry to the surgeries any please use them before entering.
• Upon arrival you will have your temperature will be taken. Anyone with temperatures above 37.8 C will be not be allowed to proceed into the building and the appointment will have to be rescheduled.
• Only the patient will be allowed in the upstairs surgery (please inform the reception team if you have a reason why you need to go into surgery with your child). It goes without saying that we are aware that there are patients who must have their parent/guardian/carer with them and we can identify them by records.
• Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your next appointment.
• All team members at the practice are health screened at the start of each day.

We allow greater time between patients for downtime and cleaning.

How you can help:

• A distance of 2 metres where possible must be observed
• Payment should be made by card where possible
• If you show symptoms following your appointment booking, you should contact the practice by phone
• Please do not arrive early to the practice. If necessary, you may be asked to wait outside the practice if this is the case
• Please do not arrive without an appointment

Unfortunately, the virus is still a threat. However, we have always used universal precautions and we continue to do so.


Best wishes
The Orthodontic Team
Ashford